DELIVERY AND PICKUP
All prices are for rentals up to 6 hour. Rentals over 6 hours will be charged according to the number of hours rented. Deliveries start from 8am on the day of the event and can range up to the customers delivery time. Pickups can be up to 2 hours after the end time. It is required to have at least a 2-hour window for delivery and pickup. Latest pickup time is at 8:30 pm.
Delivery: Delivery is included for all inflatables to our regular delivery area.(See “Delivery areas” category on our website for fees for farther locations). Delivery will be arranged half hour to 2 hours before the start of your event. Person who made the reservation or made payment must be present during the time of delivery to sign for the rental. Customer is required to check the rented unit before the driver leaves because there is no guarantee that the driver can return before the pick up time.
Pickup: Pickup’s will begin from your requested time, and not before, but can range up to 2 hours after (since drivers have more than one order, they may be delayed). If you are finished using the bouncers before the pickup time, you may simply unplug the unit until the driver arrives for pickup.
Setup: Inflatables can be setup on grass, concrete, asphalt, indoor, or sand. It is the Customer's responsibility to make sure there is a large enough space for setup. Customer is responsible for measuring their setup area to make sure it will fit. If, upon delivery time, Party & Event Rentals discovers there is not enough space for setup, then a cancellation fee may be applied up to the full amount of the rental. Hills or slight inclines in setup location should be a maximum of 5 degrees. Gates and walkways have to be a minimum of 3.5 feet wide for all inflatables.
Steps: Customer MUST inform Party & Event Rentals of any steps present to the area of setup. Maximum of 15 steps allowed for Bounce Houses, 8 steps for larger inflatables. If steps surpass maximum allowed there will either be a Delivery Fee applied or reservation will be cancelled and a cancellation fee will be applied.
Modules with panels: All bouncers and combos with panels need to be ordered a minimum of 4 days in advance.
Water Slides: Water slides require a regular garden hose (not provided) within range of the setup area. Water slides DO NOT come with mats or any cushions to be placed under the pool area, if customer wishes to place mats for extra cushion, they need to provide it during the delivery time. Water should be turned off when the water slide or slip n slide is not being used.
Tables & Chairs : Delivery of these items is only "curbside delivery". The items will be dropped off at the renter's address, but not set up. Setup of these items is entirely the renter's responsibility. We ask that the items be prepared for pick-up just as they were dropped off; that is to say that all tables and chairs should be folded and stacked as they were dropped off. A fee of $25 (for every 50 chairs/ 10 Tables) will be applied if chairs and tables are not stacked and ready for pick-up.
Customer will recieve a confirmation email automatically that will provide receipt and contract after the checkout is finished and deposit is processed for the rental. If only a deposit is payed the remaining balance is due in cash. If paying total balance with Credit Card you must pay the full balance at checkout.
NOTE: Customers placing orders within 48 hours of the rental time MUST call Party & Event Rentals offices at 818-485-0385 to confirm rental. This confirmation call is required to have product prepared for rental and have driver assigned for delivery. Order may be cancelled if customer does not speak to anyone at Party & Event Rentals within the last 48 hours .Therefore we advise that you book your order by calling our office and not using our on-line reservation if your rental time is within the next 48 hours.